Common Issues with Event Setup

Steps to Troubleshoot Common Event Setup Issues

Problem with Ticket Creation

• Double-check that all required fields are filled, including ticket name, quantity, and price.
• Ensure that you have set valid start and end dates for ticket availability.

• Make sure the event start and end dates are not in the past.
• Verify that the time zone settings are correct under the event's details section to prevent scheduling conflicts.
• If you are setting up a recurring event, confirm that the recurrence pattern and end date are properly configured.

• Check the image file size and format; only supported formats (JPEG, PNG) under the platform’s size limit will upload.
• Refresh the page and try uploading again or clear your browser's cache if the issue persists.
• Make sure you have a stable internet connection while uploading images.

• Ensure all mandatory fields like event description, location, and category are filled in the event creation form.
• If your event is virtual, double-check that the streaming or online meeting link is included.
• Use the preview option to check for any missing or incomplete information before publishing the event.

• Verify that the email list is correctly uploaded and formatted.

• Confirm that all email addresses are valid and follow standard email formats.
• If the email is not sent, check the scheduling time and ensure it has not passed.

Payment and Ticket Fees Not Showing Properly

• Ensure the correct fee settings are applied when creating or editing tickets.
• Verify if you have selected the "Absorb Fee" option if you plan to cover ticket fees for attendees.
• If issues persist, review the payment settings under the event dashboard to confirm they are correctly configured.

Issues with Publishing or Duplicating Events

• Make sure all required details are complete before trying to publish an event.
• Check if the duplicate option is being used for a published event that is allowed to be duplicated.
• If you encounter errors, refresh the page and retry, or contact support for persistent problems.

With these troubleshooting tips, you're well-equipped to handle common event setup issues and ensure your event is successfully created and managed.