Troubleshooting Payment and Refund Issues

Payment Declined or Failed

• Double-check payment details (card number, expiry date, CVC) for accuracy.
• Contact your bank or card issuer to rule out blocked payments or insufficient funds.
• Check if the payment gateway is operational.

• Confirm correct ticket pricing and fees when setting up the event.
• Review any discounts or promotional codes applied.
  
• If needed, examine the order details for unexpected charges.

Payment Not Processed After Purchase

• Check internet stability during the transaction.
• Look for confirmation emails; if none, the payment may have failed.
• Ask the attendee to try the payment again if no confirmation was received.

Refund Not Processed

• Verify that the refund request was made within the allowed time.
• Ensure the original payment method can accept refunds.
• Check with your payment provider, as refunds may take several business days.

• Confirm the requested refund amount matches what was paid.
• Check if any fees were withheld from the refund.
• Ensure the correct ticket details are chosen for the refund.

• Make sure the refund was properly initiated in the payment dashboard.
• Advise attendees to check their bank for pending refunds.
  
• If Eventy shows the refund as processed but the attendee hasn’t received it, contact support.

• Refunds can take 5–10 business days; check for delays with your payment provider.

• Investigate any issues with your account settings that might be causing delays.

By following these steps, you can resolve payment and refund issues efficiently, ensuring a positive experience for all involved.